I order a bed from this company, and paid £15 delivery, part of the bed was delivered on time, but was missing part 3 of 3 or the delivery so was unable to use the bed, I rang bedstar and their answer was well it the weekend now so can't help basically, I spoke to the courier service and they said that they had only recieved the 2 parts for delivery. I did receive the rest of the bed on the following Tuesday. I had also requested that I have my delivery charge of £15 refunded as they had not met the delivery date they had agreed but have never had a response. They we're the cheapest price for the bed, but I have learnt a lesson here check reviews first and sometimes it is best to pay a little extra for a reliable service. I would not recommend this company.