Shameless. I like other reviewers have come a cropper of the horrible service this company offer. Topped by the classic: "Please accept our apologies for the inconvenience caused by this. Regards, bed factory direct" Ordered a bed 1 month in advance to make sure it would be delivered on the specified day. We are having our old mattress and bed uplifted so everything was set up to happen on the same day. Emailed a confirmation 3 days in advance of delivery to make sure everything was proceeding and got a response saying yes all delivery was scheduled everything good. Then comes the email a few hours later to say no sorry actually we aren't able to make the bed as there's been a problem with the fabric roll. it would take two days to fix (which would be the delivery date. but they wont deliver it for another week after that because of the delivery schedule. That's fine to have a normal delivery schedule once a week for Scotland if you don't have many customers (I now know why) - but if you mess up after my planning a month in advance I'm sorry but BFD it is on you to deliver the bed outside of your regular schedule. next response was: "Very sorry for the delay with this. The 12th is the soonest we can get this to you. We only go to Scotland once a week every Wednesday and if we sent this on a courier it would not arrive any sooner as they usually require 48 hours to scan goods into their depot. Please accept our apologies for the delay" If this is the case then get a new courier. But do not punish me for your shortfalls. So in summary - Unreliable, over promise and under deliver, and totally unwilling to do anything to right their wrongs.