This company is a nightmare when things go wrong as the reviews show. I ordered a bed and headboard, no problems with communication and delivery. However the headboard was badly damaged when I opened it. The company have taken no responsibility whatsoever for this, saying that it must have been caused by the way I opened it. Anyone can see by the damage that this is not the case, it is stress splits along creases in the headboard, probably caused by the material being put on too tightly. They have a clever way of dealing with things. Their customer service operators are polite friendly sympathetic and apologetic, but totally useless. They promise phone backs from 'supervisors' that never happen. They rely on the customer giving up. I went as far as legal action but the cost is prohibitive so I have now had to also give up. Don't use them, its too big a risk. My bed has now also split but it is clearly useless to try to complain.