The bed was delivered on the day promise, but was incomplete. After contacting customer services, they located the remaining package and dispatched immediately for next day, first drop off. I received 3 calls keeping me informed and the bed arrived 9am as promised, including another follow up call, just as the driver arrived, to ensure satisfaction. The bed was wrapped very will, quality excellent and easy to assemble. After being somewhat nervous to order such an item online, i am really pleased with the product, the company and customer service from both supplier and delivery driver. Would recommend then to anyone.