The overall service from BFD was great, there was a small wait until the bed was available, but I was kept updated and it was within the original timelines that I was quoted. Additionally I opted for the finance payment plan and that was very well organized and effortless compared to other companies. However the overall experience was let down by the actually delivery of the bed. When moving the goods from the van and into my flat, the 2 delivery people were struggling to carry very large boxes on their own and bashed the door frames several times whilst moving. It all seemed very rushed and I was even asked to help move large boxes myself. Furhermore once I opened the package (which were heavily dented) in addition to the bumps that I witnessed myself I realised there was a gouge in the centre of one of the boxes. This was so deep that it created a hole in the furniture itself.