Bed Factory Direct ruining our sleep for over two weeks now. Worst customer service and post delivery support. We were moving into our new home on a Saturday and the bed delivery was coming in on the same day. Bed Factory Direct policy is to call customers day before to confirm the deliver - we got called on Saturday at 6am for delivery then and there. We told them we're in the house yet and they were supposed to call the day before to confirm delivery. Obviously they had to take the bed back and delivered it few days later. We paid a premium and organised delivery with them in such a way that we get the bed same day, but obviously that didn't happen. When we opened the bed found that some parts were missing. When we called to complain, we got transferred over to their manufacturer and then pretty much got fobbed off saying they won't do anything more because the issue has been resolved by the manufacturer. I mean the fact that we've been sleeping on air mattress for over two weeks is not a big deal right? We only need to sleep on a bed every night, what's the stress. If we don't get proper sleep for few days who cares, customers can manage and shouldn't get compensated for this companies incompetence. All we said was that you need to compensate in some way to us for the inconvenience caused - still haven't heard back from them, probably never will!!