Would give no stars if possible. Appalling 'after-care' at the White Rose branch-to the point of non-existent. My fiancé purchased an engagement ring at a rather substantial amount of money- Beaverbrooks were all too happy to take his hard earned money yet told a number of lies in order to get that sale. It has made what should be a happy occasion turn into a number of months of hassle which has still not been resolved. The ring was purchased and my fiancé was informed that ring re-sizing would 'not be an issue at all' but would 'also be free'. My fiancé chose the ring specifically because of this and that fact that it would always remain the ring he chose- not one that was swapped for a different size if it didn't fit. The ring was to big but as he was told it would be rezied free I wore it for a couple of weeks until I could travel into a store, and I went into the White Rose store with all the certificates, receipts and documents in order for it to be re-sized. I was then informed that: a) they were not sure it could ever be re-sized due to the style of the band, b) it would have to be sent of the manufacturers which according to their system when they checked would take at least 8 months, c) the re-sizing was NOT free but they couldn't quote as it had to be the manufacturer who gave the quote. A complaint was put into Beaverbrooks- the manager failed to get back to us which left us chasing for a month for updates- to eventually be told that he had left and he had not actually logged the complaint as he should- another example of incompetency of the behalf of staff. We then went through the rigmarole again explaining everything to Beaverbrooks UK who are stating that they 'cannot do anything'. Please do not purchase anything from this incompetent company who are dishonest in order to obtain sales. I wish he had used an independent who put customers above profit and were honest. Needless to say I shall not be having a matching wedding ring from this despicable company- they're no better than common criminals who take advantage of those trying to make important decisions.