Same issue as the below contributor, delivery by Hermes has not been delivered at all after claiming to be attemped between 2-4pm, somehow signed off by a recipient at 8.30pm, which is out of Hermes delivery hours. When I emailed them they asked my to check with my neighbours, and pretty much the whole street where the address is located. I told them there is a reception and they do not recognise the signature and confirming that it has not been delivered. Customer service disappeared after my response. Customer service agents are not even real names, for eg. my one was called 'sunshine'. Interesting how with such a horrible service this company still in business. Avoid at all costs.