Non delivery of items, yet claim they are. Pay for next day delivery and the order never delivers next day. Don’t issue refunds immediately. Rude, insensitive, condescending, abusive staff, especially at the weekends. That’s only if you can get them to converse with you. Never have a good array of stock. Cancel legitimate orders because they can without reason. Then refuse to refund your card and tribe points. Worst online retailer of the century award goes to BeautyBay. Never had this much hassle with any other company. BeautyBay is #NOTJeffreeStarSupporterApproved Seriously don’t waste your money with these guys. You’ll end up bald and skint.