Bought of this company for my daughter for Christmas. First of order was not delivered by the courier they use Fastway. There is no customer service contact number so that tells you a lot rite away. So finally after 9 days I get in contact threw email to be told I have to wait another 3-5 days for them to investigate. So after 3 days they get back to me saying a full refund would be given and that they where sorry lol. I replied saying I would like the order not the refund as I got my stuff in there sale to be told they can only offer a refund and I would have to reorder again at full price!!! So I accept refund as I wanted noting more to do with this company and after 8 days I got a refund of £92.82 but I payed £110.45 lol. I sent an email to there customer services but that was only 4 days ago which is not long in there standards.