Twice I have ordered from this company and twice they have sent it to the incorrect address. They claim this is my error, but it isn't. I asked them to change the address after I saw the error and they said it was too late to change the address, even though there was still 6 days before delivery. There was obviously more they could have done to help me, but they have done the very least they could and are more than happy to watch a paying customer loose out whilst they sit back and do nothing. I am now out of pocket and don't have the items I paid for. The customer service is disgusting, they just reply to you with templates. I have wasted a lot of time, and energy and I honestly advise you to stay well clear, they don't have any respect for their paying customers and will happily take your money whilst knowing you haven't received your order. I don't take lightly leaving bad reviews, but I gave Beauty Bay several chances to make things right and all they could do was reply to me with template emails that didn't have any relation to my email. Currently seeking legal advise.