Beaumonde Reviews

Name: Beaumonde
Address: 15 Blake Hill Ave, Poole Dorset, 15 Blake Hill Ave, Poole Dorset, Poole
Rating: 4.87

4.9 Rating 1,764 Reviews

97 %

of reviewers recommend Beaumonde

4.9

Based on 1,764 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Beaumonde 5 star review on 26th July 2023

Joanne C

Beaumonde 5 star review on 16th June 2023

Roberto G

Beaumonde 5 star review on 10th April 2023

JAyne M

Beaumonde 5 star review on 19th March 2023

Lindsay W

Anonymous

Anonymous // 01/01/2019

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“Thanks for the service. I am super pleased with my order (Bloomingville Eanna Blue Ceramic & Humble One Cordless LED Table Lamp)”

Helpful Report

“I paid this company £250 at the beginning of August and have not received a reply to several emails and the product did not arrive. It is now about 6 weeks. A horrendous customer experience. Very disappointing. Can someone respond?”

Helpful Report

“Ordered two vases on 22July! Order confirmed and supposedly shipped, to be delivered week of 8 August! Still no delivery or communication! Sent a registered post letter as can get no other feedback as to where my order is and it was refused twice on Saturday! What sort of service is that and where are my vases or my £685!! So so disappointed and disgusted in this service.”

Helpful Report

“Disappointed in communication with company, I have sent many emails to see when order will be sent to me as we have renovated and the only thing we are waiting on is the wall lighting. I have had no reply’s from email, instagram or their online chat just constant tickets being created. It has been over 30days being told it would be sent early august and payment taken of just under £300 Am very disappointed. Please let me know when my order is due.”

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“Ordered two vases costing £685 on 23 July! Money taken straight away but no delivery! I have send numerous emails and messages and no one has answered! Appalling service would not recommend to anyone!”

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“Can someone please reply to my emails about my order!! I have emailed 5 times in the last two weeks and haven’t had a single response. I know your team works Mon-Friday but this is ridiculous. I paid over £500 for a dressing table on pre-order which I has already been delayed twice and i was last told that you were expecting the delivery on the 7th August which has since passed. I haven’t had any emails, shipping confirmations NOTHING. I placed my order back in June and have been waiting 2 months now. This is causing me a lot of stress, please can you reply to my email and give me a refund at this point because it’s beyond a joke.”

Helpful Report

“Horrendous customer service”

Helpful Report

“Disappointed in communication with company, have sent many emails to see when order will be sent to me as we have renovated and the only thing we are waiting on is the lighting. I have had no reply’s from email, instagram or their online chat. It has been over 30days being told it would be sent early august and payment taken of just under £500. Am very disappointed, at the point of wanting to cancel. Please let me know when my order is due.”

Helpful Report

“Bit of a confusing process thru this company but got there in the end! Ordered a nest of coffee tables, it did in fairness say they would ready by 17th eventually got them 25th, which isn’t a complaint as I wasn’t in any rush, my observations were that there was a lack of Communication and a bit unclear. Was eventually sent an e mail that said my order had been sent to the suppliers (but didn’t say who suppliers were and it wasn’t mentioned under the goods description on the site) so got a bit confused when I got e mails from Libra to say they were shipping with no reference to Beaumonde. But as I said got there in the end and actually very pleased with the tables once they arrived. Price was competitive too so pleased with that!”

Helpful Report

“No product recieved, no replies to emails! Read the reviews before you buy from this business. Tell tell sign is commenting is switched off on their Instagram”

Helpful Report

Dear Edwina, please see your email, the goods are due out to you next week. Apologies for any concern caused. Kind regards, Charlotte, BEAUMONDE

“I've not got a problem with you..its the people you use for delivery very unreliable I love your items my kinda thing but the delivery side puts me off coming back to you...I would buy from you again if i thought it was a different delivery company thank you”

Helpful Report

“Bought online as a replacement broken ornament. Good quality and excellent service. No issues at all. Thx”

Helpful Report

“Love love love the shell!!!!!!!!!!!!”

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“Love my little hook! xx”

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“3rd different place of ordering this clock as previous 2 were damaged, possibly why the two companies were £30 cheaper. However, Beaumonde’s was quick and efficient and pristine on arrival. Beautiful clock”

Helpful Report

“Thanks for the service. I am super pleased with my order (Bloomingville Eanna Blue Ceramic & Humble One Cordless LED Table Lamp)”

Helpful Report

“Fabulous service with quick responses to queries. My friend’s birthday gift arrived in good time and I am now about to place another order, thanks to this exceptional service. Thank you, Beaumonde. CL”

Helpful Report

“I emailed customer service requesting a lamp which most closely matched my colour scheme but didn't receive any reply - ironically, I think because the delivery was so fast, the message may have been read after dispatch. Even so, I would have appreciated a response. The La Voliere lamp has been well packed but unfortunately, 2 birds were damaged.”

Helpful Report

“Beautiful clock!! So happy with it!! Very fast shipping aswell. Thanks”

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“Excellent service and the packaging really protected my item.”

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“Items not received yet. No communication to explain. Tracking details just took me to a website for booking delivery with no method of tracking visible.”

Helpful Report

Dear Jackie Thank you for your review. As per our communications, Bstar VIP will contact you to arrange delivery of the fragile furniture direct to your door. We do not use overnight carriers for large and fragile items. The goods were collected from the warehouse on the 19th May as notified so please check your emails and messages for carrier contact. We will also chase up the delivery from our side. Have a lovely day. Kindest regards, Jesse, BEAUMONDE

Beaumonde is rated 4.9 based on 1,764 reviews