This company customer service is non existent. Buy your bbq somewhere else. Ordered Everdure 4K bbq with cover. (As an electronic bbq manufacturer does not recommend leaving open to elements). Bbq arrived late .. no communication from company..I had to email to enquire where it was. No cover arrived, no explanation. Emailed to ask for cover. (5 day delay in answering)..It was promised week after. 2 weeks later.. No cover arrived, no explanation. Emailed again (5 days before any reply). Now no cover available until August (at least 2 months more and 3 months after bbq!). It’s not so much the lack of cover.. I’ll find something to cover it for now.. it’s the complete and utter lack of customer service.. I’d find another company to serve your needs.