Ordered Char-Broil 16" bullet smoker, arrived as scheduled and set up immediately. Fired it to 'season' the inside as advised in the manual and on the first operation of the door handle, the lug which secures the door shut broke off suggesting it is not fit for purpose. Contacted Dawsons by phone at 4.47pm to be told phone lines are closed despite the recorded message going on to state that opening times are til 5pm. Emailed instead and the auto-response suggests I might have to wait 5 days for a reply!! Very disappointed at both the quality of the product and the response from Dawsons.