We actually visited the store in Clitheroe as we live relatively close by and found the staff to be exceptionally helpful. All the Weber bbq's were on display and we were given lots of useful information to help us choose which one was best for us. Then came the issue of delivery. The store staff were brilliant as they tried to help us find a way of getting into the car. When we finally decided it would need to be delivered, this was organised without a fuss. All the staff were brilliant but I would like to single out Dorina who helped us from start to finish. Definitely a 5-star experience.