I bought a Char Broil BBQ from BBQ World. The item was not in stock but was anticipated to arrive in early April. The company made me aware of this prior to purchase. The item still hadn't arrived by the due date. The company kept in contact with me and advised that the item would be slightly late. Communication was good and I didn't have to chase them. Once they had received the item it was delivered to me very quickly and efficiently. The price was very competitive, almost one hundred pounds cheaper than the nearest competitor. Service, delivery and customer contact were impeccable. The only negative related to some minor damage to the bbq. This has not affected its performance. Would buy again from this company.