I placed an order with Bax back in January 2019 with the item being in stock too (apparently). The item never arrived, I chased and although the customer service people were friendly, it never boiled down to actually getting anything done. They promised to try to redeliver, they blamed Hermes and Parcelforce, who I have previously used and have never had an issue. When it became apparent I wasn't going to get my order, I requested a refund 5/3/19 as I had been 'messed about for a month or so. They then refused as they couldn't locate the package (it never arrived!) I finally got my refund on 26/3/19. It was a lot of hassle ringing and trying to obtain my refund and I was able to buy the same product on Amazon for slightly cheaper price but most importantly free next day delivery.