I bought a bath from Bathshop321 a month ago. It arrived, initially looked perfect and did not appear to have any damage (it tells you to check it on the delivery note). The box was totally fine and I checked it inside and out. Little did we know that under the plastic film (that you are supposed to remove after fitting) was a terrible crack. As it was on the front and there was no way of hiding it, the plumber was not able to carry on fitting it and had to go onto another job. We now have no plumber. I am disabled, so I'd love to know the kind of acrobatics that are required to check every little part of a bath, especially under the plastic film. I cannot get to ground level although I checked from the top, the box and the inside. The plumber didn't even see the damage until he was on the floor fitting the shower. If I had been asked a week ago about Bathshop321 I would have said they were fantastic. The sales team are the best I have ever dealt with! The actual quality of the bathroom fittings look good (so far! - disclaimer), its just a shame that I am without a bathroom for another three weeks - not good for someone with MS - the loos not been fitted yet as the tiles needs doing first! I explained all this in an email with photos showing the crack could not be seen on first inspection and no one responded. I left a message and called several times - nothing. I contacted the girl in sales. She was nice and passed me on to customer service, of which I heard nothing. Eventually they told me that because I had the bath for over a month they cannot replace or refund. No discussion, that was it. Now trading standards say otherwise - Sales of Good act. Anyway, I've done as trading standards have told me to do and we will wait and see! But meanwhile these 'people' have left a disabled person without a bathroom and didn't even care about the problems that will cause. Its just unfortunate that I did initially recommend them to friends - I've sorted that by making sure all my facebook friends, and twitter followers know what this company is really like.