I received top-drawer service from beginning to end with Katherine, willing to answer any and all questions I asked about the bath tub I ordered. She answered the phone and responded to emails very quickly. It was the best price I could find for the Carron Status bath. She explained how the delivery would work for Scotland so I understood why it had to be delivered on a specific date. The delivery went VERY smoothly, on schedule, and with great communication about its whereabouts enroute. They use their own driver so it was easy to trust that it would arrive safely. And Liam was so good about carrying it all up two flights of stairs to my flat. First class company!