I contacted Bathroom Mountain to check that the parts I had ordered were correct. I received an email informing me when my package was to arrive, Given the current situation it has been very problematic to get hold of a plumber. Confident that my radiator would arrive on Friday I went ahead and booked a plumber and an electrician. The package arrived within 2 minutes of the time frame given - that is the good news. The not so good news was that the radiator was black and was the wrong size. I called customer support and spoke to a very nice and extremely helpful person, who apologised and then arranged for the correct package to be delivered on Monday, and the incorrect package to be collected on the same day. (apparently two different courier companies are used) The correct radiator was delivered not on Monday but on Saturday - no one was in and so the package was left outside the front door. Fortunately, I live in a fairly safe neighbourhood, but you have to ask yourself the question - why. The wrong package was collected as agreed on Monday - although no time could be given when collection would take place so had to cancel all plans.