This company are absolutely terrible, with the most shocking customer services help I have ever had the misfortune to experience. We ordered goods from this company and the goods did not arrive on the date they specified. How did this happen because we removed an item off the order..... and therefore they could not send the order as they had to hold it until the item was removed. I was advised this would take max 48 hours therefore it should have still made it's delivery date with ease, which was 6 days after the removing the item. Did it arrive on time ...NO. So two elderly people have been left with no toilet as the plumber had ripped this out awaiting the delivery that day. When we complained we were given no reason why the goods had been delayed and therefore my husband cancelled the order in absolute frustration. The only solution they had was to refund the delivery charge, we weren't looking for a refund we were looking for it to be delivered the next day. Could we have this no because we live in Dundee, a large city with a V&A ....not remote in any sense. When I tried to get the situation resolved I was advised they could not longer help as they had cancelled the order. When I asked for a manager to return my call so we could establish why the order had been delayed I was advised this would be requested. A short while later, perhaps 10 minutes I received an email to advise that they could not authorise a manager to call back as the order had been cancelled. Oh my goodness absolutely shocking..... Speechless as how absurd this actually is....My opinion do not order from this company.