BasketsGalore is my new best friend! I am not from the UK (or any where close) but wanted to send my daughter who is in university there a gift basket. I found BasketsGalore while searching the internet and really liked what they had to offer. I wanted a few "extras" to be put in an already designed basket but couldn't do this via the shopping cart. I clicked on the "contact us" button and told them my dilemma. They responded quickly, explained why I couldn't and then proceeded to process the order exactly the way I wanted. I asked if I should call in my order to make life easier for them but was told that I didn't have to - and I didn't. The entire process was wonderful and their customer service is beyond the best I have ever had. Not only was their customer service incredible during but has been fantastic to the end. They kept me updated every single step of the way - right up to the time my daughter actually received it (in less than 24 hours I might add). They even sent me a photo of the basket BEFORE it was sent out so I could see for myself that everything (including the extras) was inside - I thought that was going the extra mile. As you can probably tell, I am one very satisfied customer. Since I am not from the UK, I had no choice but to go with a website I liked and trust that it was as good as it looked. They were. i also want to say that my daughter loved it as did all her flatmates. One of them even said, "someone really loves you" to her. Thanks BasketsGalore for letting me show my daughter that the someone who loves her is me!