I ordered a £116 Hamper for my parents for Christmas on 27th November and I selected a delivery date of 16th December. I was only to find out later that the Hamper had not been delivered and when I called Baskets Galore on 16th December at 6pm in the evening to chase the delivery, I was told abruptly by Baskets Galore that they make "best endeavors" to deliver on selected dates and that they were very busy at this time of year. You would think they would be better organised knowing that it's the Christmas period ! My elderly parents waited in all day on 16th December for the hamper to arrive, only for the hamper to be delivered on 17th December and BasketsGalore had the nerve to blame DHL for the delay. Having seen the DHL tracking information, it was very clear that the fault lay with Baskets Galore. Their customer service was atrocious and they couldn't even check over the phone where my delivery was ! They were really unhelpful and rude and blamed everyone else for their error. I'm amazed that they still have customers. The hamper was satisfactory when it eventually arrived, but I was appalled by their service, especially as I was told they were a family business where I would expect them to take more care. They did refund me the delivery charge, but this is not the point. I don't see the point of ordering a hamper 3 weeks in advance and having the option to select at date for delivery when Baskets Galore don't both to respect the chose delivery date and just deliver the hamper whenever they want or they can ! Spending £116 on a hamper I would expect a much better service. I will definitely not be ordering from them again and I do not recommend that anyone else orders from them either. Their staff are in serious need of customer service training in this day and age of technology and service and need serious improvement in their customer engagement skills.