Barnitts website made no mention whatsoever of even the possibility of needing felt padding under the new ironing board cover and when one tries to search for it "felt padding for ironing boards" produces a "no products found" response. The old Brabantia ironing board covers came with a thin layer of foam inside but not these newest ones - just thin cotton cloth. When I queried this situation I received the most unhelpful response from "Barnitts" (no name was forthcoming on either of the two emails) and frankly if this is the "normal" customer response then we will not be bothering Barnitts in future. If Paul Thompson would like us to forward the emails in question then we are happy to do so - maybe he can take some action to ensure that such responses to customer queries are more in keeping with how he (and any self-respecting MD) would want Barnitts to be portrayed let alone the umteenth generation of the "barnitts Family"