Using Barnes and Partners for our conveyancing has been the most stressful experience I have have been through. We have used the chingford branch and originally had Michele Hosey who maybe has a clone as our experience was completely the opposite of the professional person described in a previous review. The communication is incredibly poor, only once has somebody phoned back after me leaving several messages, emails remain unreturned. When I've phoned people have picked up the phone and put it down again numerous times. Today when I've phoned I was left on hold for 7 minutes before I was cut off. I have followed the complaints procedure and I'm still waiting for the 'complaints person' to actually acknowledge my complaint 19 days after I emailed it to him! Our flat was sold in December 2015 and still hasn't completed.... Just counting down the weeks until I can ask the legal ombudsman to investigate.