Very poor service, communication inexistent so had to look elsewhere for answers, passed the deadline for exchange that had been set 6 weeks before, spent more time asking what went wrong then actually dealing with my job, made excuses that I was calling the wrong telephone number (well, I didn't make it up: they gave it to me, and when answered, the receptionist did say their name), that my emails had been sent to junk mail (I doubt that very much as emails from the same address were received just fine the previous week when I confirmed their down payment!) Am sorry I'm stuck with them now until the end of the job, and definitely don't think I should be charged the full cost for such a bad service. If I provided a similar service in my line of work, I would be fired on the spot! I'll be putting in a formal complaint to the Law Society.