Requirement: I had a straight stretch of (8) wooden panels and (9) posts supplied and fitted, replacing an existing 30+ year-old fence. The job included removal and disposal of the old fence. Quote: I called to arrange a quote in the last week of May. I had to wait a week for the initial measurement, and the quote then came in the post afterwards (some companies give quote at the site visit). The quote was done at the arranged time and very professionally, and it was a reasonable comparison to three others I'd received. After booking, I had to wait another 8-9 weeks for the fitting (fairly typical in the summer months). The fitting was at the end of August. Fitting: I'd arranged for the fitting to be starting from 8:45-9am, but by 9:30 nobody had arrived or called. After calling the office I was told they were on their way. I had to call again at 10am when still nobody had shown up. They finally arrived at 10:15. After the late arrival (and apology) the two guys were very friendly, listened to my requirements and took them into account with regards to the location being a little awkward to fit working around the trees and roots resulting in very minimal loss to our established garden. Throughout the rest of the day the guys were very professional and the fence was finished by 4pm - a good turnaround. Afterwards: Two weeks after fitting, the fence looks fine, and posts appear generally solid. However, a couple of points could be improved. 1) The panels were fitted about 1-2" lower down than the previous panels meaning the majority of the panels are touching or dipped below the soil level (soil was removed for fitting and filled back against the panels afterwards). This means the panels will be far more susceptible to rotting. To correct this I'm having to remove a lot of soil from the site. 2) The concrete for the posts is all below the soil level and was not angled away from the posts to prevent water from welling around them. Again, the wooden posts will be far more susceptible to rotting as a result of fitting them like this. To correct this I'll have to retrospectively apply extra concrete myself. See: https://www.youtube.com/watch?v=YuG_KHMvPRM&t=2m55s Overall: I'd recommend this service, but there's a few points that could be improved.