New dog owners should be aware that you are NOT permitted to meet with prospective host sitters, or kow where you dog will be staying. In addition to the actual boarding costs, you will have to pay for your pet to be collected and delivered (you dont have an option) and if you decide to cancel your agreement within 14 days of signing you are not entitled to a refund of the lifetime membership (our local represented claims they are effectivly exempt for the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013- where customers are legally entitled to change their mind within 14 days. We were just too uncomfortable not knowing who/where our dog was going.