17 years ago we lived in house in Stokesley N. Yorks. Its was a beautiful house & thanks to having a good job, it was happily fully furnished by Barker & Storehouse and was n absolute pleasure to live in. We then had to move to Scotland for work and now after 17 years we have returned to our favourite market town of Stokesley once again to retire. Again to complete our new home we purchased two new settees from what was our favourite furniture shop (Barker & Storehouse) actually in Nov 2017. The units arrived in May 2018 and were terrible with the hide covering all slack & flapping, the rear spring digging in your back when you were sat and the cushion covers totally the wrong colours for our new living room. I did complain to B&S and asked to return the settees which they refused. So some months later a Technician arrived. He fixed the slack on the settees but could do nothing about the spring. So as the customer support was so bad I offered to close the whole issue and live with what we had if B&S would replace the cushion covers we requested. The reply was they had identified there were two colours for these cushion covers Barley something and Barley something else and the wrong box had been ticked so they would contact the seller to have them replaced. They did come back telling us they could replace at a cost of £880 for the four cushions, so needless to say when I picked myself up from the floor I once again complained resulting in a new offer from B&S (as a good client gesture) to purchase the same covers for £350. which I obviously refused and since all communication has stopped, so we are stuck with something we really don’t want. Needless to say I’m so sorry for B&S which used to be such a great family business as we could have easily compromised, simply by supplying a new set of the correct colour cushion covers but looks like this was a “NO”. Accordingly it now seems B&S manage themselves as a typical we have your money now on you bike and sod off and it’s just so sad they have sunk themselves by joining the terrible rat race.