You've changed What happened to you Barclays? Once upon a time Rowan Atkinson assured me of the beauty of banking with Barclays - money whenever you needed it, all over the world. An idea ahead of it's time. Something terrible must have happened since then. Stranded in Indonesia, unable to access my money, unable to respond Y/N... Frantically pushing Y... Y... Y... Y... It's me! I'm travelling! Like Rowan was! Nothing but a red exclamation mark in response and an infuriated taxi driver. So I used Halifax... The text arrived, I pushed Yes and my money was..... Mine (and then the drivers). So I call you up - not on the premium number, because Vodaphone charge me an extortionate rate, via Skype. But after breaking through the digital barrier of automated tests in search of a human, you can't hear me (twice). So I contact Vodaphone who suggest putting more money on my Pay as You Go and text you back "Y" again. Nothing. Eventually I use live chat, they understand my frustration. The same thing happened to me last year, that's why this year I had to pack my card reader - just incase you wanted to identify me again. But you didn't need to identify me in that way anymore. You had other ways.... New ways. Eventually Grant spoke to me....At my insistence that Barclays actually make a phonecall to speak to their lifetime client of 43 years. "Yes, that's not our fault. It's a service issue. Speak to Vodaphone" . But the Halifax number worked? "Yes, it's still not our fault". It's very similar to buying a used car with no warranty then? A sort of 'buyer beware setup'? Only I'm not buying anything... Because I have no money (if it wasn't for Halifax). Grant said I could make a complaint, so I did. Not about anyone in particular - I just want access to my money. He said he would send a letter to my house, but I reminded him that I am travelling and there are people in my house, I don't want a letter to go there. He quickly reassures me, but it sounded too quick to have made a note? Or am I being too suspicious? Eventually I got put through to the cards team, where the lady shares my frustration. She was on holibobs last year and couldn't get any money, same issue. I explained I was travelling indefinitely, maybe forever... and at this point I hadn't looked up from phone for 4 hours, it felt like I was a long way into 'forever'. I hadn't even seen the town I had arrived in... Just the sterile fonts and digital voices of Barclays Forensics. She was happily sympathetic and said she learnt to live with it. That's my point. I can't? It doesn't concern me to place blame, it's not important. But I can't live without access to my money? So that's it. It feels like losing an old friend and I'm quite sad to say goodbye. It's quite a big pain too. But I'm going to start the process. You were great in the early years .... It's not me, its you...I meant.... No... that is what I meant. It IS you. You've changed.