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"My credit card was blocked as a result of a supposed fraudulent activity attempt which turned out to be a recurrent direct debit payment and was, therefore, a system failure. All my direct debits were declined and my card refused to pay the rest of my holiday, including the accommodation fees causing a huge nightmare. As soon as I realised of the issue I contacted the customer service department that tried to replace my card, but even though I had provided an Indonesian postal address they somehow decided to send the replacement to my house in the UK. Why would I need the replacement in the UK if I was “enjoying” my holiday in Bali? Ten days had gone by and after a few more hours of customer service, where I was annoyingly verified multiple times and bounced back and forth from one department to the other, I was finally sent an emergency card by Visa which was supposed to take only 48 hours. After four entire days of waiting and frustration my emergency card finally arrived, only to discover the reality that it didn’t work in any ATM, retail or online transaction. A few more hours over the phone with the customer service and my patience had hit rock bottom. I was reassured of receiving a new fully functioning replacement of the credit card as soon as possible but unfortunately, my luck of Barclays customer service wasn’t on my side of the table, once again I was sent a useless replacement to my UK address. Twenty days have gone by and to date, I still haven’t received a solution. I had to transfer all my available funds from my other Barclays accounts to my Revolut account as I have lost trust in the bank that attempted to serve me well for years. I have explained my anger and disappointment to one of Barclays UK’s Customer Relationship Managers who kindly offered a skinny £50 compensation for the inconvenience! After the shocking treatment, I can’t wait to close all my Barclays bank accounts as Barclays failed big time in serving its purpose and I don’t believe it deserves my customer loyalty any"
Posted 3 months ago
Barclays is rated 1.52 based on 221 reviews

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