Well, where do I start? Self service ? What's that all about ? Money saving for Barclays, that's what that's about, it's got nothing to do with good customer service and definitely will not help customer relations with the bad old bank, let's face it, banks are not really well liked anyway then good Barclays comes up with this little gem, self batstard service, 'what' do they think they're Tesco now. What's wrong with human interaction these days, I don't use internet banking, phone banking, banking apps or any other form of in my eyes unsafe banking, that's why I like to pop in a branch to see a fellow human who knows how to deal with my requests, maybe answer a few queries and minutes latter off I pop, done, sorted, happy, Ooo no, not now, O no not no more, you either get a bank you've use for years now using school hours as work hours, shutting at half three man, what the 'you know'. Or you can stroll into one of Barclays new trial 60's milk bar / modern coffee shop style pads, futuristic, not for me and 40, what do old dudes think of this carry on?, it's like an unfunny joke, cut the counter staff out, replace them with Darlic, then let four staff loose on the shop floor with with batstard iPads, how many man hours does cut again Brainlays I mean Barclays, i work all over so I'm not always in my home town with a 'decent' branch with real people n stuff, so I us branches up and down, I've recently use a couple of the ones, or man, what a joy, first time, I strolled in, relaxing decor, nice temp, then, there it was, the counter, with the nice member of staff, GONE, NO MORE, now I'm faced with tree pieces of you know what, Tech, I'm face to face with Tech and thas swatting now n it comes out, err excuse me, have you got a mo please I'm not computer friendly, I could do with a lift over here, hey, she laughed it off as though I was jesting. Second time, today, I'm ill with this shower of ya know, yeah I popped on in there n to dismay it's a another new branch, no, this can not be happening to me, in there I was approached by a member of staff asking what am I doing here today, I may as well of told her I've come for a hair cut, useless does not come close, useless is a train away, I said I'd like to transfer some money, how much she asked, 4,600 but I don't want to use one of those things I said, with an hum and a har she said you can't transfer that amount on those anyway, on that one I had to tell her that they are more than useless then, anyway, after just under 30 mins from seeing staff I was out of there, now that's what I call service, what pizz take, not even funny, so I rang the batstards, got through to automated lady, all my dreams have come true, how do I get her on my side, how can I talk her into letting me speak to real person, cracked it, 'I would like to open a new account' I said in my bestest Inglish, seconds latter I'm in, I'm in, no que for this kid, I didn't make out it fault of the poor dude on the other end of the phone, but O boy did some home truths come 'in a pleasant mild mannered kind of way, for forty mins or more, it'll get me nowhere