Went with my daughter to open her first bank account. First tried to phone call centre to make appointment, could not make the lady in India understand. So I hung up. Went on live chat to make the appointment, it took close to 30mins to sort the appointment . I was told 3.30 on Monday. Went to the bank at 3.30 and was told the appointment was scheduled for 2.30. I had a screen shot of the appointment. Then they told myself and my daughter that her provisional driving license , birth certificate , NHS card , National insurance number letter. A recent utility bill and my passport was not enough for identification purposes . And they could not open her a 16-19 yr old account. Wonderful how stupid. So I walked down to lloyds bank asked if they could squeeze us in. Pleasant chatty people said yes . They asked for identification I showed in the selection of things we had and they said provisional driving license is just perfect photo ID. So anyone thinking about Barclays Bank just don't bother go to Lloyds .