I’ve had the worst experience and if I could leave no stars I would. I had two Banham locks fitted in Jan 2018 for £443.40, I then had my bag stolen with my keys and address so had to change them in April 2018 and was charged a further £529.80 to replace the same locks. One of the locks then started sticking in July 2018, so I called Banham, who confirmed my locks were under guarantee and sent an engineer. The engineer arrived, took a look and said that practically all of his jobs that week were due to the same issue, because of the recent heatwave the natural movement in wooden doors made the locks slightly out of alignment. He said I could probably sort it myself by making the box hole bigger with a screwdriver, but not to worry, he’d put it right. After a few minutes of making the box hole slightly bigger, he gave me a bill of £114. I refused to pay it because I was not told I’d be charged or given a choice and I was under the impression it was all covered by the guarantee when I called to book the appointment and not told at any point that I could be charged. Over the last year I’ve received emails from Banham rangeing from downright rude to threatening and this week I received a letter threatening to take me to court and saying that they won’t honour any contracts I’ve taken out with them. They decided to claim that my door had dropped, although the engineer gave no mention of this and said the problem was due to the weather. These threats were despite the fact that I referred this to Trading Standards and Citizens Advice and I advised Banham accordingly. Trading Standards allocated a case number and adviced me that Banham are in breach of contract and that their actions are unlawful and also in breach of The Consumer Rights Act 2015. They explained that because they fitted the locks to wooden doors then they should allow for natural movement, otherwise the locks wouldn’t be fit for purpose, especially as this happened 4 months after they were fitted for the second time. They further advised that this would mean that they were not fitted with ‘reasonable care and skill’. Furthermore, they gave me the impression that I wouldn’t be charged, didn’t give me a quote before the 5 minute job and then attempted to charge me. Banham didn’t address any of the facts I raised in my emails and decided to just keep repeating that the problem was because my door had dropped, which it clearly hadn’t.