bought a laptop when 4 days later it stopped working spoke to the company and they arranged for it to be collected, 3 days later had a phone call from ballicom and they told me there was nothing wrong with the laptop! by then I had lost interest for this particular laptop and asked for a refund. 4 weeks later I got a refund only after contacting paypal, I don't know what would have happened if I hadn't used paypal, so if you purchase anything from this company make sure you pay for your chosen product with a credit card or paypal just in case you need a refund like I did. there customer service stinks and I for one will never use this company again and I will make sure that my family and friends do not use it either.