Should be re-named Ballicon, not Ballicom. I would strongly advise against using this company. Yes, they have a good range of products and the pricing is good. That's about it. You get to see the real picture when you have a problem. In my case I spend a few hours on a Sunday afternoon researching a smart TV. I found the one I wanted on Amazon and saw that Ballicom had it for £399. So I go directly to their site and order it and pay £7.99 for next day delivery. 1. Orders placed on a weekend aren't actually delivered the next day but a day latter. - no big deal. 2. Open the box and realize the TV is NOT the smart TV that I ordered. It is the "cheaper" version which was showing on their site for £370 3. Called up to ask for the "wrong" TV to be returned and sent the correct one instead but they refused to acknowledge they had sent the wrong TV. I even showed them that the TV they sent me wasn't even available for purchase on their site (out of stock) and that I had paid £399 which was the price of the Smart TV - not the one I got. 4. The customer support is appalling. I called up and the male answers "hello" - not a "Hello this is Ballicom, you are speaking to Customer Support, How may I help you." - no, just "Hello". The support team refused to help me and said the only think I can do is to return the product. But they wouldn't put me to the returns department as "They are all out on lunch now" 5. Call back more than twice and eventually get to the returns department and have to wait for them to initiate a returns notice. 6. Big issue now is that virtually no one will pick up a 48" TV and those that do will charge a large fee (£42+) to ship but won't insure it against damage. So all in all you are taking a big risk buy sending it back. So to cut a long story short I have two options. Be lumbered with a TV that I didn't order. Or take a risk and send it back (with a cost of £42).