All travel and transfer arrangements were very good. Hotel Lapad in Dubrovnik was brilliant, but a bit out of town. Hotel Marul in Split was not so good, our room was in the eaves and it was hard to walk upright in most of the room. Also, the clothes storage was poor. Nowhere to hang dresses for ladies! There were other inconveniences too, e.g. nowhere to plug in a kettle except on the floor. However the owner himself met us from the ferry. Good service! Also the location was great. Balkan Escape provided a very good service. All queries were dealt with promptly, efficiently and courteously. I would book through Balkan Escape again, and would definitely recommend it.