Where on earth do I start with the incompetence of this company!!! I honestly do not know how they are in business. -Tried to charge me £125 for an engineer to come out to repair a fault on their line! -Broadband constantly dropping out making it impossible to work. Had to invest in a Mi-Fi box and pay for a data sim every month to connect to, in order to cover the shortfall in service - just to make conference calls!! -Forgot to send a router out the first time to connect the broadband. Had to wait another week AFTER the engineer came for it to arrive. -Upgraded me to fibre for inconvenience over the past year after I called to cancel my account. Confirmed twice that the current router we had would accept fibre.......it didn't so engineer couldn't connect it. So again i'm waiting for the correct router to come out to me AFTER the engineer came to fit the line. -Told me I would get fibre broadband for the same price as the standard broadband I was paying due to what can only be described as a horrific experience. Only to be charged £11 per month more than what i'm currently paying. -Promised callbacks that never came. The list is endless and the staff don't have a clue what they are talking about. Just had a callback from a staff member after a week of waiting and sending emails regarding a callback. Now awaiting call recordings to confirm they have mi sold and misrepped me over the phone! I have seriously had nothing but problems with this company for the past year and after calling to cancel was surprised and pleased that they were offering to rectify my continued bad service by supplying fibre for the same price that I was currently paying. But an email confirmation a different price per month and a missing router after telling me the one I had was fine, obviously confirmed this company has not changed and don't know what they are doing!!! PLEASE, IF YOUR A BUSINESS, GO SOMEWHERE WITH EVEN A SHRED OF PROFESSIONALISM - THIS COMPANY SUCKS! IT WILL SAVE YOU A LOT OF TIME MESSING ABOUT WITH PEOPLE WHO REALLY DO NOT HAVE THE FOGGIEST!