Appalling packaging or lack of it! Token bit of used, flattened bubble wrap and flimsy bits of cardboard chucked in a far too flimsy cardboard box for its heavy contents and poor use of and not enough packaging tape resulted in the chair falling out of the box when delivered by DX. The delivery guy took a photo of it in case I wanted to make a claim. There are scuff marks on and a snag in the nylon cover but the chair appears to be undamaged apart from a couple of small marks on the edge of the right hand armrest that won't come off. I received an email from you on 1/6 inviting me to track my shipment via DHL website. The tracking No. wasn't recognized because it's a DX number!!?!! Received email from DX on day of delivery (3/6). But the Quest Elite Suffolk chair is good quality and I have received a 20% discount for the damage to the cover and an apology so I'm happy with the outcome.