On 11th December my windscreen was cracked by a stone flung up by a passing car, a pretty serious crack that just missed intruding upon the driver's field of view. When I got home I went through the Aviva website, paid the excess via debit card, and was then surprised to discover that the screen couldn't be fixed until 9th January. When I phoned Autoglass (Aviva's agent for windscreen repairs) I found that this was due to their agent not being in our area until that time. To add insult to injury, their agent wouldn't be able to collect my car from my workplace; no, I would have to take two or three hours off work and take it to their repair shop miles from my workplace myself, and wait while the windscreen was replaced. Now, I live in a UK offshore location, granted, but there are three local windscreen repair places nearby, one of which said that they could have sourced a new windscreen and installed it within a week. Unfortunately, Aviva insist that their customers must use Autoglass so I have no choice but no wait. Meanwhile I have no option but to carry on using the car, with the crack steadily growing in size day after day; it is now well into the driver's field of view and has attracted some comment from my work colleagues to the effect that it is clearly unsafe and that I am taking a risk, etc. etc. Despite Aviva being made aware of this I have not been offered a courtesy car nor the option of having the windscreen replaced at a local outlet. In fact, they haven't got back to me at all. I have been with Aviva for years for both vehicle and home insurance but I simply won't be renewing with them again after being let down like this.