I’ve read a lot of the comments here and everyone uses this to vent when they have something that went against them. We have house insurance and had a burst pipe in our attic bedroom, this caused flooding on all three floors and extensive damage. I called Ava Iva at 8.00 AM , they took details and assured me we were covered. They asked if I wanted to use their contractor or obtain quotes from the various trades and manage 5he repairs myself. We chose to use theirs and they were exceptional. High quality workman and trades, project managed with timely information and updates. Really helpful at a difficult time, my first home insurance claim in 25 years thankfully but skilfully dealt with and no quibble or fuss.