Poor customer service, staff not helpful at all, had an electrical fire in the car under the steering column and the battery area, all the wire been burnt, aviva arranged an engineer to look into the car, (bill thursby) he was not consistent with his report, at one point he confirmed that its an extensive damage and on the other hand saying no resultant damage, can’t blame the manufacturers and don’t know the reason of fire, emailed aviva and the engineer so many times for a proper explained report and clarification on the points mentioned in the report, but no response from them at all. Engineer dealing with this matter was i think a trainee without any knowledge of cars who quoted the repairs to be around £1200.00 but the manufacturers quoted it to be more than £8000.00. Seriously. If aviva can’t blame the manufacturers for the fire then they also have no reason to say electrical breakdown as they don’t know the cause, policy doesn’t say that it’s not covered until you give a justification of fire. Closed my claim file without any reason and no proper reaponse from. Won’t recommend to anybody stay away from them.