Jesse
Avoid at all costs! This place is a scam. I contacted Autodoc customer service about new condenser and dryer for my AC-system. I gave them my car register number + VIN and their technician recommended "correct parts" for my car. I ordered recommended parts in early July. After the parts arrived, I had the refrigerant removed and and mechanic started changing the parts. The condenser fit fairly well but the angle of the dryer tubes was more than 30 degrees different from the original one so the drier did not fit my car at all. I contacted Autodoc customer service again and asked for info how to return the dryer. After they requested additional info and said they will investigate if it's even possible to return the part, I send them photos of the two dryers next to each other so they can see the clear difference between original and their part. I also send photos of the new dryer so they could see it's in perfect shape. The part was NOT installed and it did not have any marks on it. After the reclamation they sent me a following message: "We would like to let you know that according to the photos, these dryer look identical so we assume that the part that you have got should be suitable with your car. You can try to straight the tube so in this case it will be easier for you to mount this part. Unfortunately it is not possible to send us back the part, because there are some scratches mentioned on the detail." Either they did not look at the photo at all or this is just their normal reaction to every reclamation. It's not possible to start bending the tubes from the welding points without breaking/twisting the tube. They even made up some scratches (the dryer has none) so they would not need to return my money after wrong recommendation! I even paid extra for the SAFE ORDER for extra safety if they happen to send the wrong parts! The AC-system did not work with the original dryer so now I have to order a dryer that fits from somewhere else and get the refrigerant removed/added again. This will cost me 200 - 300 € extra plus the useless dryer I have in my house. This has been the worst customer service experience that I have had in the past 30 years.
5 years ago
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