Avoid this supplier. I ordered a radiator on 23rd February after confirming the equivalent OEM part number on their site. Paid immediately for "in stock" item. After chasing customer "support" the item finally arrived on 5th March from Germany. The radiator received was not as illustrated and described on the site. The item received has boxed top and bottom sections and not tubes as per my original and their website. The item received does not fit the fan housing in the car. Contacted customer support and was told that as the item received was the same part number as I had ordered I could return the item at my expense and they would identify an alternative which I could purchase. As I had not provided the VIN I was told that the error was my responsibility. I gave the VIN to customer support who referred to their Technical department. Subsequently they confirmed that the part I ordered was, according to them the correct part for my vehicle. When I explained again, that the radiator I received was not as illustrated and described on their site I was told that these were representative only and that it was my fault that I had not confirmed the detail prior to order. I reminded them that having subsequently supplied the VIN they had confirmed the part number. I then sent photos of the label on the radiator box from Frigair, the label on the Autodoc box and two more photos of the radiator from my car beside the item received. They referred it to the Technical department. In response to another request I sent an additional photo of the two radiators with notes highlighting the different top and bottom sections. This is still with the Technical people. In the meantime I asked that they arrange to collect the incorrect item which I had repacked in the original packaging. The response was that I should send the item back to Berlin at my expense because I had not used the "Safe Order", had ordered the part "without our help or your mechanics advise". I went back onto customer support to make it very clear that the item received is not as illustrated, or as described and is not fit for purpose. The item is here for their collection and refund of my payment. This morning I received an apologetic email and a refund label for the item which I was instructed to use for the return. The email does however state that if I have used the "Safe Order" the return will not cost me and that after receipt and checking the goods they will take 14 days and then send the "correct" spare part to me. So I am no further forward. I have replied, seeking confirmation that I will get a full refund without deduction for return carraige costs and noting that the Technical department had not clarified the discrepancy between what they describe and what was sent. I have been onto the Frigair website and its in accord with the Autodoc site. If no satisfaction today, then this goes to my credit card provider in the morning. Errors are made and its how an error is dealt with which matters. Autodoc are a blot in the industry. Avoid.