If I could give zero stars that would be far too many for this company. They have .co.uk on their website and sister websites as well. Parts come from Europe and take approx. a week, all being well so plan ahead. I was sent one wrong part out of two and fitted it not realising. Once I had it was used and can't be returned, fair enough, but as the correct parts were ordered, processed and shipped confirmed by the paperwork I was sent and invoice in box I asked as it was firstly their mistake if , as a gesture of goodwill, they would send the correct part at a discount . After 2 hours on the online chat and being asked for "proof" as I wasn't believed and sending 10 photographs I started to get annoyed and suggested I would leave bad reviews to which I was told I couldn't as it was "illegal". The guy on chat had no idea about parts or the stock control as they didn't know what they had sent. He eventually admitted they had made a mistake and sent me links the the site with similar parts I could buy with no discount. I finally gave up and sent an email of complaint. Customer service contacted me and I spent a further 3 or 4 telephone conversations trying to resolve where I offered to pay postage if I could receive part at a discount for my now 3+ hours of time and for their initial mistake. Customer service was helpful but blocked by a manger who offered the part at the same original price , free postage but wouldn't refund my £10 I had overpaid as the part they sent was £10 cheaper. I got a further offer but an insulting amount for all the hassle and time, so I will pay more to a competitor rather than give Autodoc anymore money they are that bad. I was planning on spending a few hundred pounds on parts this year as were my friends but after this experience it will go to a worthy competitor. I shall never use Autodoc again and advise anyone to think long and hard as this is the worst ever experience of buying anything !