Ripping customers off. They are a broker not a direct service. Go with a direct service to save yourself a fortune. I paid 100£ for a windscreen chip repair, when the companies direct are charging £25. Their invoice also said it was a replacement window which was incorrect, and when I called to enquire about this and possibly a charge mistake, the guy on the phone was aggressive and defensive. He aggressively told me its my fault, I was given a quote and accepted it. He is indeed right, buyer beware. But little did I know I was accepting to be ripped off. These cowboys should be regulated better. I'm going to report this to the regulatory body. This is daylight robbery.....very unhappy at the lack of care and customer promise.