Auto Europe is awful, I was delayed on the tarmac for 1hr 20min in the UK. When we arrived at the destination (Olbia, Italy) the car we had reserved had been given to someone else. I called Auto Europe they said there was nothing we could do and we would need to find another car at our own expense. I asked about a refund for the car that we did not get but they said we would have to pay for the full hire even though we did not have a car. I spoke the actual car hire company (Interent) and the said they would not charge Auto Europe for the car, but they have experience that they do this type of scam all the time.