I purchased a pair of pre-owned loudspeakers from Audio Emotion in October 2020. AE were very responsive on the telephone but a bit tardy about replying to emails and sending parcel tracking details (again, expect via email). They had a problem with a delivery partner not collecting when expected, but their backup courier collected the next day and got the speakers to me the next weekday (a Monday); and, once they arrived, well packed and complete, the speakers were great! Very pleased with my purchase in the end :-). I'd be happy to buy from again (new or pre-owned), especially if they can get their act together regarding sending out tracking details!