Tried several web sites for an office chair then came across this one which is in Colchester. Living within driving distance and finding a large choice of chairs I selected one. The same day received an email to say this is out of stock for 11 days and offered me an alternative at a slightly higher price but would offer this at the price for the first choice. Unfortunately this was not suitable. Again an email offered me another chair that again was slightly more expensive at the original price. This looked fine and now sitting on it and can confirm it is exactly what I was looking for. This all went very smoothly and efficiently with a quick delivery and had no need to visit the show room.