I ordered an office chair (Hercules) as I am working from home and my chronic pain was making it harder and harder to sit on dining room chairs. It's an outstanding chair which has a really thick padded seat which was the reason I chose that chair and it has made a huge difference to my chronic pain and to my work output! However, the main thing I wanted to comment on was customer service. I had been messed around by another company who kept promising me all the chair was coming the next week, was being held up by the courier, and a variety of other excuses for a month when it was meant to come in 3 days. Eventually got sick of waiting , cancelled it and ordered from Atlantis. Despite the cancellation, the courier from the original company kept telling me they were bringing the chair and the other company refused to help. The lovely person I spoke to on Atlantis online chat was willing to take time to check delivery/courier etc to make sure it wasn't their chair, to know which courier was coming from them, to allow me to sort out the problem - when it wasn't even their problem! The same lady helped me twice without a second thought. Despite being told it would take 3 - 4 days with Atlantis (right from the outset) my chair arrived within 48 hours! Outstanding customer service, Atlantis could definitely give the other company a lesson or two. Thank you, you've made my working life a lot easier!